The Problem
At checkout, there was no structured, visual way to reassure customers about trust, security, and reliability. The technical setup was sound, but the UI lacked the simple, recognizable trust signals, icons plus short messages that help reduce last-minute anxiety before payment.
The Solution
We implemented a dedicated Trust Icons block directly in the checkout, using a Checkout UI extension. The extension renders a row of trust-related icons (security and service badges) with short, localized text alongside them. All copy and translations live inside the extension, and the icons themselves are served from the store's Files area. The extension has its own checkout target, so it doesn't conflict with other custom checkout modules.
Why It Mattered
Clear, consistent trust messaging at the point of payment helps reduce friction and second thoughts. Bringing recognizable trust badges into checkout supports higher completion rates for customers who might otherwise abandon at the final step over security or reliability concerns.
Technical Details
Built as part of a Checkout UI extension using a dedicated React component. The extension has its own checkout target, so it doesn't interfere with other extensions like Product Stars or the TSCA components. All text and translations are stored within the extension codebase; icon assets are uploaded to the store's Files section and referenced from the extension. Rendering and layout are handled entirely through the Checkout UI APIs.
